Frequently Asked Question

Help, I forgot my password!
Last Updated a year ago

If you forgot the password for your user account this is how you can reset it:

  1. Go to the login page:
  2. Click the link Fogot password
  3. Enter the e-mail address of your user account.
  4. Click on Request e-mail.
  5. A message for resetting your password will be sent to your e-mail address.
  6. Click the button/link in the message. If that doesn't work then please copy and paste the access code in our message into the page in your browser and click Continue.
  7. Enter a new password twice and click on Change password. You must do this within 24 hours after receipt of our message.
  8. Now you should be able to login again.

Choose a safe password

On entering the new password our system shows you how safe your password is. Please make sure to choose a safe or very safe password! Avoid any dictionary words as well as passwords that you use elsewhere.

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